Return & Refund
Thank you for shopping at kurveys.com. We hope you are satisfied with your purchase. We offer reasonable return and refund support in case of any issues.
- Return Request Period
You can request a return within 30 days of receiving the item.
- Return Conditions
Returned items must meet the following requirements:
Items must be unused or slightly used.
Original packaging and accessories must be retained.
Items must not affect resale.
A valid order number or proof of purchase must be provided.
Returns may not be accepted in the following situations:
Damage caused by human error or improper use.
Items that are visibly used or missing accessories.
Orders that have exceeded the return period.
- Damaged Items or Incorrect Orders
If you receive damaged items or items that do not match your order, please contact us as soon as possible after receiving the goods and provide:
Order number
Item photo
A description of the problem
We will provide a replacement or refund solution depending on the circumstances.
- Refund Policy
Refunds will be processed after the return is approved.
Refunds will be returned to your original payment account.
Processing time by the bank or payment institution may take several business days.
- Return Shipping Costs
For returns due to product quality issues, we will cover the shipping costs.
For returns due to personal reasons, the customer will bear the return shipping costs.
- How to Apply for a Return
Please submit a return request through our contact page or customer service email. We will provide follow-up guidance.
Email:
brandon@kurveys.com
support@kurveys.com
Phone: (840) 500-7252
Return Address: 41920 ORANGE BLOSSOM LN APT D HEMET, CA 92544